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Brands Rugs

Shipping Information

Delivery at home or on your jobsite.

FloorBox offers multiple shipping and delivery options to satisfy your needs. If you have specific delivery requirements, please give us a call or use our chat tool to request a custom shipping quote.

Toll free: 1-888-456-3269

Parcel deliveries – Tools & Accessories

  • Delivery time: 2 to 4 business days
  • Cost: 9.99$ or Free for orders over 100$

* Additional fees of 34.99$ can apply on certain oversize items

Pallet deliveries – Flooring & heavy items

  • Delivery time: 3 to 5 business days
  • Cost: Starting at 80.00$ depending on regions, enter your address in the shopping cart to obtain your specific delivery cost

Many delivery options are available:

  • Outside delivery in your driveway entrance
  • White glove inside delivery
  • Customer pick-up at our collection points

Add the item in your shopping cart to see all delivery options available in your area.

For any questions regarding the transport and delivery of your order you can contact us at: customerservice@thefloorbox.ca

HOW IT WORKS

#1

Order confirmation

Once you have confirmed and completed your order through the shopping cart, you will receive an order confirmation email and a second email from which you will be able to track the status of your order.

#2

Tracking for parcel deliveries

Once your order is shipped, you will receive an email containing your order tracking number.

#3

Tracking for pallet deliveries

Once your order is ready and that we have scheduled your delivery, you will receive an email containing the specific delivery date of your order. If you require to have your order delivered on a specific date, please mention that requirement to our team.

You must also ensure that the delivery team has safe access to your home, including an appropriate parking space, and that all obstacles, walkways and interior spaces have been cleared. If the delivery team cannot safely fit the merchandise through the passage you have cleared, the delivery will need to be rescheduled and a second delivery fee will apply.

#4

Verify your order

Make sure all the items listed on the packing slip have been received before the delivery team leaves.

Advise the delivery team if there are any items missing from your order, then note the missing items on the packing slip and contact the FloorBox customer service immediately.

FAQ