Frequently asked questions

  • Transaction Safety

    • FloorBox uses a Stripe payment service. Stripe has been audited by a PCI-certified auditor and is a certified PCI Level 1 Service Provider. This is the most rigorous level of certification in the payment industry.

    • All of the information you submit on this website is processed through an encryption system called Secure Socket Layer (SSL). When you visit a secure page, your browser will display a message indicating that the document you have requested is secure and that the information you submit on that page is encrypted to ensure its confidentiality; the address of that page will begin with 'HTTPS'.

    • When purchasing online, the payment page is sent to Stripe's verification service, so FloorBox Inc. does not hold the submitted banking information in their systems.

    • Even though we employ industry-standard means to protect our website and your personal information, you should remain vigilant with your personal information at all times. The measures we implement are appropriate to the type of information we collect.

    • While we take every measure to ensure your digital security, we cannot guarantee that your browser is as secure, so we encourage you to be careful when browsing the web.

    • For more information on privacy, visit The FloorBox Inc.'s privacy policy.

  • Site features (3)

  • General questions (8)

  • Sales (7)

  • Shipping and Delivery (12)

  • Returns and refunds (8)