Shipping Information

Delivery at home or on your jobsite.

FloorBox offers multiple shipping and delivery options to satisfy your needs. If you have specific delivery requirements, please give us a call or use our chat tool to request a custom shipping quote.

Toll free: 1-888-456-3269

Flooring & heavy accessories

DELIVERY TYPE

  • Curbside delivery. Delivered in your driveway entrance.
  • White glove inside delivery to your home or jobsite.
  • Customer pick-up also available.

DELIVERY TIME

  • Starting at 60.00$ per pallet for urban areas.
  • Enter your address in the shopping cart to calculate the exact shipping costs.
  • Customer pick-up also available.

SHIPPING COST

  • Standard delivery time is 2-3 business days.
  • You will be contacted within 24h after your purchase to schedule your delivery date.
  • *Rush delivery also available

Small accessories

DELIVERY TYPE

  • Small parcel shipping services delivered to residential and commercial addresses.

DELIVERY TIME

  • Free shipping on orders over 100.00$
  • Flat rate of 9.99$ on orders under 100.00$

SHIPPING COST

  • Small accessories orders are shipped within 48h via standard ground service.
  • * Express service also available

HOW IT WORKS

#1

Confirm your order

Once you have confirmed and completed your order through the shopping cart, you will receive an order confirmation email and our customer service team will contact you within the next 48 hours to coordinate the delivery of your order.

#2

Schedule your delivery date

Once your order is ready our delivery team will call you to schedule the date you want your products to be delivered.

One day before your scheduled delivery date, our delivery team will call to inform you of the delivery window. This is the three-hour period during which the delivery will be made.

#3

Accept delivery at your home

One hour before delivery, we will call to confirm your delivery is on the way. Be sure that either you or an adult 18 years of age or older is present to accept and sign the delivery.

You must also ensure that the delivery team has safe access to your home, including an appropriate parking space, and that all obstacles, walkways and interior spaces have been cleared. If the delivery team cannot safely fit the merchandise through the passage you have cleared, the delivery will need to be rescheduled and a second delivery fee will apply.

#4

Verify your order

Make sure all the items listed on the packing slip have been received before the delivery team leaves.

Advise the delivery team if there are any items missing from your order, then note the missing items on the packing slip and contact the FloorBox customer service immediately.

FAQ