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Return policy

To initiate the return process, please contact us at: customerservice@thefloorbox.ca.

Tools & Accessories

Conditions:

a) You must request the return within a maximum of 30 days of the original delivery date of your order.

b) The product must be in its original packaging and in the same condition as when it was delivered. The product must not have been used, modified, installed or marked in any way.

c) The money back Guarantee does not apply to clearance items or Custom Orders.

d) Once we have received back the items and validated that the above conditions of the Guarantee have been satisfied, your refund will be processed.

Return fees:

For tools & accessories, a 10.00$ shipping fee + 20% restocking will apply. That amount will be deducted from your refund once we receive your items.

Heat Cables and Thermostats:

To be eligible for a return, Heat Cables and Thermostats items must be in the undamaged original packaging. Also, it is important to note that the seal that closes the box must be unbroken.

Flooring & pallet orders

Conditions:

a) The order must be returned in its entirety, meaning every piece of the order that you received must be returned to FloorBox. Partial refunds are not available for Flooring products or pallet orders.

b) You must request the return within a maximum of 30 days of the original delivery date of your order.

c) The product must be in its original packaging and in the same condition as when it was delivered. The product must not have been used, modified, installed or marked in any way.

d) The money back Guarantee does not apply to clearance items or Custom Orders.

e) Once we have received back the items and validated that the above conditions of the Guarantee have been satisfied, your refund will be processed.

Return fees:

For Flooring and other Pallet orders, a 20% restocking fee + shipping costs associated to returning the goods will be deducted from the full refund amount. The pick-up and shipping to return your order will be organized by FloorBox and their service providers.