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Brands Rugs

Return policy

Shop with confidence, you’re covered by our 30-day money-back guarantee.

The Guarantee:

You can return products within 30 days of delivery and get a refund of the products purchase price subject to the following conditions:

Conditions:

a) You must request the return within 30 days of the original delivery date of your order. To initiate the return process, please contact us at: customerservice@thefloorbox.ca.

b) The product must be in its original packaging and in the same condition as when it was delivered.

c) The product must not have been used, modified, installed or marked in any way.

d) The money back Guarantee does not apply to clearance items or Custom Orders.

e) Once we have received back the items and validated that the above conditions of the Guarantee have been satisfied, your refund will be processed.

For flooring products and pallet orders:

Full Refund:

In order for you to receive a refund for your flooring products or pallet order, your order must meet the conditions specified above and the order must be returned in its entirety, meaning every piece of the order that you received must be returned to FloorBox.

Shipping costs associated to returning the goods back to FloorBox will be deducted from the full refund amount. The pick-up and shipping to return your order will be organized by FloorBox and their service providers.

Partial Refund:

Partial refunds are not available for Flooring products or pallet orders purchased from FloorBox. Only full refunds will be executed, provided that they meet the conditions specified above and that the order is returned in its entirety, meaning every piece of the order that you received must be returned to FloorBox.